ADSL (Asymmetric Digital Subscriber Line) – Technology enabling faster data transmission over telephone lines

Auto Attendant – A feature to forward, park or deal with calls automatically

Codec – A utility that allows data packets (speech) to be compressed

DDI or DiD (Direct Dial Inward or Direct Incoming Dial) – A method of forwarding a call to a particular destination

DTMF (Dual-Tone Multi-Frequency) - Telecommunication signaling over analogue telephone lines

Failover – Backup system or action in the event primary functionality fails

Fax-to-Email – Convert fax messages to .TIF images and send to specified email address

Hosted iP PBX (Internet Protocol Private Branch eXchange) – Virtual digital telephone exchange operated and maintained by provider on remote server

iP PBX (Internet Protocol Private Branch eXchange) – Small digital telephone exchange

ISDN (Integrated Services Digital Network) – A set of communications standards allowing simultaneous digital transmission of voice, video and data 

ITSP (Internet Telephony Service Provider) – The supplier who carries a phone call if its destination is not VoIP enabled

IVR (Interactive Voice Response) – A feature that allows the user to use voice and/or dial-tones for directing calls

LCR (Least Cost Routing) – Identifies a call and sends it via the most cost-effective route

NVP (Nice VosTel People) – Members of the VosTel company that care about their clients and who are in the “Talking Business”!

PSTN (Public Switched Telephone Network) – Telephony in the ‘traditional’ way

Pots and/or Pans - Plain Old Telephone Services / Positively Amazing New Services (Yes, really...it made me laugh too!)

Pre-Pay – Forward payment of credit for telephone calls and/or rental

SIP (Session Initiation Protocol) Trunk – The way a VoIP connectivity is acheived

Soft Phone - An application on computer, PDA or mobile device that acts as a telephone

TDR (Time of Day Routing) – Time dependant handling of incoming calls

VoIP (Voice Over Internet Protocol) – Technology that allows telephone call to be sent via the internet

Voice-to-Email – Convert answerphone messages to a sound file and forward to specified email addresses

If you are unsure about anything VoIP related then feel free to Contact Us any time