The Bell Inn is a very busy hotel, with two golf courses, a bar and restaurant. The existing telephone system was using ISDN2e which is close to the end of its life and shortly would no longer work. The system itself was hard to make changes too and the telephone handsets were wall mounted making them restrictive to use. The hotel rooms had standard telephone sockets in them, that would only support traditional analogue phones.
The client required a modern and flexible system which was easy to use and to avoid disruption, the existing cabling infrastructure would be retained.
Utilising a mixture of IP handsets for the hotel operation and standard analogue ones for the rooms, Vostel provided the perfect solution. We did this by installing a Voice gateway. This is a stand-alone appliance that converts analogue to IP (Internet Protocol) and vice versa, allowing connections between a legacy telephony infrastructure and a modern Hosted VoIP network.
We installed cordless handsets for the hotel operations areas which gave the team the flexibility to be mobile whilst on a call. The reception telephone had a keypad extension offering a speed dial facility to each room and department.
Another benefit to using our Hosted VoIP network was the seamless integration of telephone communications within the separate buildings. The club house is located 50 metres away from the main hotel, however can use all of the features and benefits as if they were in the same building.