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Impressive features
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Hosted Telephone system

Our Hosted telephone system is cloud based, this means all you need is a handset or app and a reliable internet connection. To get the most from our service we would recommend you port your numbers to us. For the extra professional touch we can arrange for a specialist voiceover to record personal greetings.

The Vostel model is different. Instead of long contracts and month leasing charges you purchase and own your equipment. This reduces your monthly outgoings. As a transparent provider, our contact length is just one month.

Integrate your favourite websites, CRM and online accounts package with your phone system.

Yealink CP900
Our key features include:
  • ONE month contract
  • FREE calls to anyone on our service
  • Customer Portal (affectionately known as Stan)
  • Time automations
  • Call Back
  • Contact Groups
  • Music on hold
  • Call diverts, waiting, block
  • Caller display
  • Voicemail to email
  • Missed call alerts
  • Chrome/Edge web app
  • Double-up
  • Ring group hold music
  • Ring group join/leave
  • Global contacts

Recommended add-ons

  • Call recording
  • Statistics
  • Team Board
  • Inclusive calls package available (01,02,03 and 07 top5)
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Call Back

Giving your customers the best experience when they contact you by telephone is, of course, super important. But what about when you don't manage to answer the call? In our experience some callers do not want to leave a voicemail and hang up at this stage. Our Call Back feature is the best solution to resolve this by giving the caller an option of what they would like to do if you can't answer the call. For example, press 1 to request a Call Back or press 2 to leave a voicemail.

To add a cherry on the top... If the caller selects voicemail but doesn't leave a message, we can also email you a missed call alert. 😎

See Call Back in action here.

Contact Groups

A contact group allows you to route incoming calls differently depending on the type of contact. For example, you have a particular customer who always wants to speak with their favourite member of the team. By adding the caller to a contact group, you can send calls directly to a particular extension, bypassing any auto attendant or messages other callers hear when they call in.

See Contact groups in action here.

Hosted Pro
Single Extension
per month
Inclusive Mins
1000 Minutes
per month
Call Recording
six month retention
per month
Call Statistics
Business analytics
per month
FREE UK Number with every package
Or bring your own number with you
Call statistics

Your telephone system can tell you an awful lot about your business. For this reason, Vostel have made an extensive call statistics suite.

Call statistics explained
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Share contacts with your team and benefit from our full integration suite with Click to call and inbound notification popup. Contacts are integrated with missed call alerts and call detail records, you can see the name of the caller if they exist in Contacts. You can also connect to external providers and we currently support Microsoft, Google and an Odata feed. Connect any LDAP enabled device to complete the experience.

Additional UK numbers £3.62 per month
International numbers from £10 per month
Number porting from £49
UK landline calls from 1p per min
UK mobile calls from 5.8p per min
International calls from 1p per min
Team board

Perfect for remote workers or when teams are in different rooms or buildings. See when your colleagues are on calls and easily reach them using the click to call button.

Vostel team board dashoboard screen
Missed Call Alerts

Vostel track missed calls different to other providers. Sure, it is important to know when your extension has missed a call but what about calls that don’t make it all the way through the phone system, they’re important too right?

For instance, when a caller doesn’t press an option in an auto attendant (IVR) or didn’t leave a voicemail. Vostel call alerts tells you really what is going on and will send an email to you, a distribution list or group chat such as Slack and Teams.

Missed call alerts can be actioned in numbers, ring groups or at extension level.

What our customers say
Work from anywhere on any device

To get going all you need is a handset or an app. From single to multi-user businesses our HashKey Hosted telephony solution will enhance your communications. Functionality such as time of day routing, auto attendant, missed call alerts and call recording make it the professionals choice.

Team members can work remotely or in the same office, either way they can call and transfer to other extensions as if they were in the same building. Maybe you need both? In this case our double-up feature is perfect.

Vostel have a professional team that are here to help and advise you on all things telephony. We are proud to be approved distributors of Cisco, Gigaset, Panasonic, Snom and Yealink products.

Perfect For Marketing

How effective is your marketing? What’s working and what’s not? Need a temporary number for an event? We can provide you with dedicated telephone numbers for each of your marketing projects so you can see definitively how successful your investment is. For example, you could use dedicated numbers for printed material and your website. Full call statistics are available from our customer portal which include;

  • Call volume by hour, day, week, month
  • Missed calls
  • Average length of call
  • Time taken to answer
  • Caller ID and number called
  • Export to CSV
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Get started with Vostel